Widerrufsrecht

Returns

We want you to be happy with your Yuta Art Studio order. Because our products are printed specifically for each order, return conditions may vary depending on the customer's location and the reason for the return.

Please contact us before sending any item back. Return instructions and the appropriate return address will be provided based on your order and production location.

EU/EEA Customers — 14-Day Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please contact us within 14 days of receiving your order and clearly state that you wish to withdraw from the purchase.

After notifying us, you must return the item according to the return instructions we provide. Unless otherwise required by applicable law or agreed by us, the customer is responsible for the direct cost of returning an unwanted item.

Returned items should be handled only as necessary to inspect their nature, characteristics, and condition. You may be responsible for any reduction in value resulting from handling beyond what is necessary for such inspection.

Where applicable, refunds under the statutory right of withdrawal include the price paid for the returned goods and the cost of our least expensive standard delivery option. Additional costs resulting from your choice of a more expensive delivery method, such as express shipping, are not refundable unless required by applicable law.

Custom and Personalized Orders

The statutory right of withdrawal may not apply to products made to your individual specifications or clearly personalized for you.

This may include, for example, artwork customized at your request, personalized designs, custom colors, text or other modifications created specifically for your order.

Choosing a standard size, material, or other standard option offered in the product listing does not by itself make an item personalized.

Customers Outside the EU/EEA

For customers outside the EU/EEA, we generally do not accept returns or exchanges due to change of mind, an incorrectly selected size, or other customer selection errors, unless required by applicable consumer law.

If your order arrives damaged, defective, or incorrect, please contact us so we can resolve the issue.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery and contact us as soon as possible if the item arrives damaged, has a manufacturing defect, or you receive the wrong item.

Please include your order number and clear photographs showing the item, packaging, and any visible damage or defect where relevant.

Depending on the circumstances and applicable consumer law, we will arrange an appropriate solution, which may include a replacement, refund, price reduction, or another legally required remedy.

Do not return a damaged or incorrect item before contacting us unless we instruct you to do so.

Return Shipping

For returns made under the EU/EEA statutory right of withdrawal, the customer is generally responsible for the direct return shipping cost unless we agree otherwise or applicable law requires us to cover it.

For confirmed damaged, defective, or incorrect orders, return shipping costs will be handled in accordance with applicable consumer law and the instructions we provide.

Because our products may be produced by different print partners, the return address may differ from the original shipping address. Please contact us before returning an item.

Refunds

Once a return requiring physical return has been received and inspected, we will notify you about the refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where EU/EEA statutory withdrawal rights apply, refunds will be processed within the legally required timeframe. We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, where permitted by applicable law.

Order Cancellations and Changes

Because production can begin shortly after an order is placed, please contact us as soon as possible if you need to change or cancel your order.

We will do our best to accommodate your request, but once an order has entered production, changes or cancellations may no longer be possible.

This does not affect any statutory consumer rights that apply to your purchase.